trylook Store Return & Refund Policy

Return Window

trylook Store welcomes returns made within 30 days of the delivery date. To qualify, every item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Final sale items (clearly labeled as final sale at checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Items damaged through customer misuse, improper storage, or failure to follow product handling instructions
• Items sent back after the 30-day return window without prior written approval from trylook Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] with your full order number, the specific item(s) you want to return, and a brief explanation of the reason. If your return involves damage or a defect, please include clear photos of the affected items and their packaging in your initial message.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be rejected on receipt or may face substantial processing delays. trylook Store cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once trylook Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, since timing depends on your financial institution's processing schedule. Original shipping charges are not refundable unless the return results from an error on our part (for example, we sent the wrong item or it arrived damaged). trylook Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, includes the wrong items, or does not match its description, please contact us within 7 days of delivery with clear photos of the problem, your order number, and details of the issue. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error by trylook Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by a trylook Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.